Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information
• Business Data: Car wash operational data including sales, transactions, customer counts, and business metrics
• Communications: Information you provide when contacting our support team

Information Collected Automatically

• Usage Data: How you interact with our platform, features used, and time spent
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies: We use cookies and similar technologies to improve your experience

Third-Party Integrations

• POS Systems: Data from your point-of-sale system (e.g., Sonny's) when you connect it to WashIQ
• Analytics: Information from third-party analytics providers

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Generate insights, alerts, and recommendations for your business
• Communicate with you about your account and our services
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations
• Improve our AI models and analytics (using aggregated, anonymized data only)

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

Service Providers

Third-party vendors who help us provide our services — including hosting, analytics, and payment processing — under strict confidentiality agreements.

Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and before it becomes subject to a different privacy policy.

Legal Requirements

When required by law, court order, or to protect our rights and the safety of our users.

With Your Consent

We may share information for any other purpose with your explicit consent.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security audits and penetration testing
• Access controls and multi-factor authentication
• Secure data centers with physical security controls

No method of transmission over the internet is 100% secure. While we work hard to protect your data, we cannot guarantee absolute security. We will notify you promptly in the event of a breach that affects your information.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. When you close your account, we will delete or anonymize your personal information within 90 days, except where we're required to retain it by law or for legitimate business purposes such as resolving disputes or enforcing our agreements.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your information, subject to legal obligations
• Portability: Request a copy of your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies and Tracking

We use cookies and similar technologies to remember your preferences, understand how you use our platform, and improve our services.

You can control cookies through your browser settings. Disabling certain cookies may limit your ability to use some features of the platform. We do not use cookies to serve advertising.

8. Children's Privacy

Our services are intended for business use and are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will delete it promptly.

9. International Data Transfers

WashIQ is based in the United States. Your information may be transferred to and processed in the US or other countries. When we transfer data internationally, we ensure appropriate safeguards are in place — including Standard Contractual Clauses where required — to protect your information in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of our services after the effective date of changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, we're here to help.